For foreign visitors

According to legal requirements, the data reconciliation must be carried out annually for all customers with top-up cards. Foreign customers can only do this in person in one of our retail stores (even if they have Hungarian documents).

You can choose one-time or auto-renew options, so you can choose the most suitable data option for your needs.

Choose extra data using the One app or sending SMS codes to 1270:

Don’t forget to check the preconditions before ordering extra data:

• Mobile data is enabled
• Adequate coverage in that place where you want to use the internet
• You have to switch on the mobile data in your phone
• Your phone has internet connectivity

If you have purchased your phone from One Hungary, these settings are default; you just need to choose the right profile.
Furthermore you can set the browsing profile manually, you have to type:

• APN: internet.vodafone.net
• User name and password: empty

Please note that you have to switch on the mobile data among your phone settings.

Remember, if you need more information you can always reach us by calling 1270. For English speaking operator, please press 8.

How can I use my mobile phone for parking?

With the help of the One Easy Rider application you can start and stop parking easily, quickly everywhere in Hungary. As the application works with mobile data, you can save the SMS cost this way. If you are postpaid customer, the purchase will be represented in your monthly invoice. If you are a pay as you go customer, you can pay the parking fee from your pay as you go balance.

If you prefer to use the SMS process for parking, you can do that as well. When your parking-ticket expires, you don't have to go back to the parking area, it's enough to send another SMS. 15 minutes before the end of your parking you will receive a warning message via SMS.

Remember, if you need more information you can always reach us by calling 1270. For English speaking operator, please press 8 or find a store here.

What can I do if I forgot my original PIN/PUK code?

The original PIN/PUK codes are on the plastic card which originally contained your SIM card.
In case you forgot these codes, and also lost the plastic card, you have the following option:

• If you made a registration on our online customer service earlier, you can get the codes on the Mobile menu.

What is the PIN code?

The PIN1 code is a number sequence that provides access to your SIM card and prevents the unauthorized usage of it. You need to enter this code when you turn on your phone. As a default setting, you have three opportunities to enter the correct number sequence. You can change the PIN code anytime. Please choose a code you will not forget.

What is the PUK code?

If you entered wrong PIN1 code three times repeatedly, your SIM card will be disabled. You can unlock it again with entering the PUK1 code. After this, you will need to set a new PIN code.

Remember, if you need more information you can always reach us by calling 1270. For English speaking operator, please press 8 or find a store here.

2G / GPRS network: average download speed: 20-40 kbit/s. Voice calls and text messages.

4G network: avarage download speed: 15-70 kbit/s. Using your smart phone for data and voice.

5G network: avarage download speed: 150-600 kbit/s. Using your smart phone for data.

For reference only. Various factors may vary and affect coverage.

What do I need to set on my phone if I want to use the internet?

First of all, please check the below preconditions of internet usage:

• Active internet option on your SIM card
• Adequate coverage in that place where you want to use the internet
• You have to switch on the mobile data in your phone
• Right phone options

If you have purchased your phone from One Hungary, these settings are default; you just need to choose the right profile.
Furthermore you can set the browsing profile manually, you have to type:

For One customers:

• APN: internet.vodafone.net
• User name and password: empty

Please note that you have to switch on the mobile data among your phone settings.

What is an MMS and what do I need to set on my phone if I want to send an MMS?

MMS messages are messages that contain images, voice or video apart from the text.
The maximum size of MMS messages is 300KB. The messages may contain different types of multimedia: picture or video.

Please check the below MMS settings on your phone:

• APN: mms.vodafone.net
• MMS Proxy: 080.244.097.002
• MMS Port: 8080
• MMSC: http://mms.vodafone.hu/servlets/mms
• APN type: mms

Remember, if you need more information you can always reach us by calling 1270. For English speaking operator, please press 8 or find a store here.

At One, we take great care to always act in accordance with relevant laws when providing services, and we encourage our subscribers to do the same. Nevertheless, you may come across illegal content shared by other users or behaviour that violates our General Terms and Conditions when using our services. If you encounter such issues, you can notify us in the following ways:

We operate a dedicated point of contact as well: email (jogellenestartalom@one.hu) - Feel free to send an email, indicating precisely what issue you have noticed.

Both notices can be made in Hungarian or English.

Please ensure that your notice always includes information explaining why the content you are notifying constitutes illegal content or why it violates our General Termsand Conditions. You may notify more than one element of illegal content in a single notice. In the notification, you may include a detailed explanation, specify the exact location of the information (URL), or share any other information that may facilitate the identification of the illegal content.

Upon receipt of your notice, we will investigate, and if we reach to the conclusion that the notified content may constitute illegal, or violates our General Terms and Conditions, we will take necessary actions to remove the content or disable the access to it.

If you have provided us with your contact information, we will inform you by email about the decision and/or any actions taken, as well as the available judicial redress. You can submit your notice as an individual or on behalf of an organization. Please note that we do not use any automated decision-making tools in the assessment of your notice.

You can find further information about the possible actions that we may take in our General Terms and Conditions.

You can find our privacy notice on the processing of your personal data provided during the notice here.

Point of contact for Member States’ authorities, the Commission and the European Board for Digital Services: riportdsa@one.hu

The aforementioned electronic contact point can also be used by trusted flaggers and by professional entities which are under a specific relationship with One.

The official languages of the point of contact are Hungarian and English.

This site is designed to comply with the EU Single Market For Digital Services (EURegulation 2022/2065, Digital Services Act) and the EU Directive on electronic commerce as amended (Directive 2000/31/EC).

Find the nearest store or give us a call on 1270.

What is the One Instant pay as you go subscription and how can I activate it?

One Instant is a kind of pay as you go SIM card "starter kit", that you can buy anywhere in Hungary at fuel stations, hypermarkets, Inmedio, Relay, post offices, consumer electronics retailers etc. But, in order to activate it, you need to visit a One store. According to existing regulations in Hungary, as a foreign customer, you cannot activate it online.
In case of having purchased an Instant SIM pack, please visit one of our shops with your ID card or passport or driving license (for citizens outside of the EU/EET: only passport is accepted), where our colleagues can help you in the activation. Furthermore, you need to give a valid e-mail address to let us send your subscription contract for you.

Remember, if you need more information, you can always reach us by calling 1270, free of charge within Hungary. For English speaking operator, please press 8. To find a store with English speaking staff, please check here.

What are the conditions of the mobile number portability (MNP)?

In the following section we list the basic conditions of the mobile number portability (MNP):

1. Active phone number
• The most important is that you can only bring active phone numbers to One.
• Do not cancel your contract at the previous service provider before the MNP process.
2. Own contract
• Please note that only the owner of an active contract can request the MNP. This is valid both for pay as you go and postpaid customers.
• If the contract is not on your name, please change the ownership of the subscription for your own name before starting the MNP process.
3. Appropriate customer data
• Before you request the MNP process, please check all of your personal data at your existing provider (name, mother's name, date of birth, permanent Hungarian address, ID card/passport/driving license card number). This check is really important, as all the data of your old contract have to be exactly the same (each character) as the ones you start the MNP process with.
• If you have signed your contract as private person/business/private enterprise at your old service provider, you need to accept your new contract at One also as private person/business/ private enterprise for the successful MNP.
4. More than 30 days expired invoices
• If you have postpaid subscription, you have to pay all your invoices at your old service provider which has been expired more than 30 days.
• We recommend to confirm your actual balance after the payment at your old service provider, to check if it is really 0 HUF.

More useful information about the MNP:

What is time-window?
The time-window is that time period when the MNP process has to pass, on the given day between 20:00 and 24:00.

If my request was rejected how can I restart the process?

In most of the cases the rejection is caused by the different personal data at the old and the new service provider. First you need to check them at both places. If your data are wrong at One, you can ask the correction and the restart of the MNP process in a One shop.
If your data are wrong at your old service provider, you may ask their customer service to correct your data. After the correction you can restart the MNP with an SMS code, this is the easiest way. Please send SZH to number 1270 from your temporary One number.

Remember, if you need more information you can always reach us by calling 1270. For English speaking operator, please press 8 or find a store here.

Already a customer?

As a mobile customer, you can easily pay your bills, top-up or buy mobile data in the One application, after you register. For more information, click here.

If you have One internet or TV service, you can use the One account to take care of your important matters.

With your phone number, personal security code, or personal data, you can register any time. You can find these data in your contract.

Your password has to contain a lower- and an uppercase letter, a number, and at least 8 characters without accents. Later on, you can use this to log in.

Next, you have to give your e-mail address. After providing your address and password, you'll get an SMS on your phone with a one-time verifying code in it, which you have to enter on the 'Verifying' page. Then, you'll arrive at the 'Successful Registration' page, where you can click on the 'Proceed to Login' button to reach the 'Login' page of the application. Here, you can log in to the app by using the password that you provided during the registration.

If you already have a registration through our Online Customer Service, you can log in with the phone number and password that you provided there, there is no need for a new registration.

You can easily and quickly pay your mobile phone invoice on the One application. You can start the payment from the 'My Balance' section, where you can pay all your current bills at once with the red 'Pay' button or you can pay a selected invoice by clicking on 'Bill details' and then the 'Pay' button. Then choose your payment method and click on 'Next' to reach the Simple online payment system.

You can save your card details in the application, however, you aren't able to set repeated payments.

How can I top up my pay as you go balance?

The most comfortable way to top up your balance is via our website with your credit card, here or via One mobile app.You need to enter your phone number, choose the top up amount, and on the online payment platform of OTP Bank provide the data of your credit card (number of the card, date of validity, card owner's name and the CVC code). If you accept the transaction, the amount will be deducted from your credit card and we top up your One balance within 48 hours. In case of successful transaction, we will inform you via SMS.
In addition, you can also make top up via most of the ATMs, or via POS terminals in fuel stations, post offices lotteries, etc.

What can I do, if I made the top up to a wrong phone number?

There can be two type of situations:

1. If both of the cards are yours
2. If you made a top up to an unknown number

Please, in each case get in touch with us, call 1270. For Case 1 you need your personal security code, please prepare it in advance. For further information please contact our colleagues.

How can I check my actual pay as you go balance?

You can check your actual pay as you go balance in three ways:

1. In the One application
2. On our website, here. It will be free of charge.
3. With an SMS code – it will cost 25 HUF; MAX customers can get it free of charge. In this case, please send the right code to number 171 in a message like below:
• -For your tariff plan, actual primary balance and credit expiry date (and MAX customers can get their tariff bonuses with this code): FEI
• -For your credit bonus balance: IEGYENLEG
4. Call 171 – it will cost 19 HUF.

Remember, if you need more information you can always reach us by calling 1270. For English speaking operator, please press 8 or find a store here.

What is One eu roaming?

The One EU Roaming is a free of charge and optional roaming option for our voice and net tariff plans. With the help of this option you can call and send SMS to any Hungarian and EU phone numbers at your local rates and can use your domestic data allowance on our partner networks in the EU – you just need roaming service for it.
It is very important, that you can call Hungarian and EU numbers with it, the calls to another country outside the EU are charged by international call rate.

Where can I use the One eu roaming?

The One EU roaming option has two conditions:

• Location: you have to spend more days on Hungarian network than abroad
• Proportional usage: you have to use your subscription more in Hungary than abroad – outgoing calls, SMS, internet as well.

If you miss either of the above in four consecutive months, the option is cancelled from your subscription, and you can't order it again for your phone number.

Remember, if you need more information you can always reach us by calling 1270. For English speaking operator, please press 8 or find a store here.

What is roaming?

Roaming gives you the opportunity to use your phone abroad. If the service is active on your subscription, your phone will join to one of our partner's network in a foreign country.

It's important to know that the roaming tariff usually slightly differs from the Hungarian fees and please note that you also have to pay for the incoming calls, when you're abroad.

What is not roaming?

If you make calls from Hungary to a foreign country, that is considered an international call. The fees and terms of roaming and international calls differ from one another.

What are the global numbers of One Hungary?

If you travel abroad, you can reach the following services with the help of global numbers:

• 1270: One Hungary Customer Service
• 1702: Roaming information (from the EU is free of charge)

In case of technical problems, you can call the long version of the numbers:

• 1270 - +36 70 700 1270
• 1702 - +36 70 700 1702

The charge of the call is the same as the roaming call charges to Hungary.

What services are included in roaming?

Subscribers can use the following services on roaming partner networks:

• Voice call services (making and receiving calls, voice mail, call forwarding)
• Short message service (sending and receiving SMS)
• Data roaming services (2G/GSM, 3G/UMTS, 4G/LTE)
  • Internet (WAP, Internet, BlackBerry)
  • Video telephoning (making and receiving video phone calls)
  • Sending and receiving MMS messages

The availability of certain functions may vary by country and network.

What are the rates if I use my phone abroad?

If you use your phone abroad without ordering any alternative roaming offers, the standard prices will be applied on you. In zone 1, your roaming rates consist of two parts: your domestic charges (defined in your plan), plus roaming surcharges as shown below. If your domestic rates exceed the following limits, you will be charged at your domestic rates: 72,8 Ft/min for originated calls, 23 Ft/SMS, 76,6 Ft/MMS.

Fees

Roaming tariff zone 1 includes the following countries:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guyana, Germany, Gibraltar, Greece, Guadeloupe, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Réunion, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.

Fees regarding tariff zone 1:

• Initiating calls to a mobile network in Hungary: The domestic out-of-network mobile call charge of the Subscriber's tariff package applicable in Hungary.
• Initiating calls to a fixed-line network in Hungary: The domestic fixed-line call charge of the Subscriber's tariff package applicable in Hungary.
• Initiating calls to the countries of roaming tariff zone 1: The domestic out-of-network mobile call charge of the Subscriber's tariff package applicable in Hungary
• Receiving calls: Free of charge
• Sending SMS to a mobile network in Hungary: The domestic out-of-network SMS charge of the Subscriber's tariff package applicable in Hungary.
• Sending SMS message to the countries of roaming tariff zone 1: The domestic out-of-network SMS charge of the Subscriber's tariff package applicable in Hungary.
• Sending SMS messages to numbers of a third country (not to a Hungarian number or numbers in the countries of roaming tariff zone 1) and to Satellite networks: the SMS charge of SMSs sent from Hungary to abroad as per the Subscriber`s service package per the billing unit of the international directions.
• Sending MMS to a mobile network in Hungary: The domestic out-of-network MMS charge of the Subscriber's tariff package applicable in Hungary.
• Sending MMS to the countries of roaming tariff zone 1: The domestic out-of-network MMS charge of the Subscriber's tariff package applicable in Hungary.
• Sending MMS messages to numbers of a third country (not to a Hungarian number or numbers in the countries of roaming tariff zone 1) and to Satellite networks: the MMS charge of MMSs sent from Hungary to abroad as per the Subscriber's service package per the billing unit of the international directions.
• Receiving SMS and MMS messages is free of charge

Roaming zones and fees

Világ Napijegy service

You can also use the Világ Napijegy service for roaming, which is available with post-paid (monthly fee-based), voice-based plans.

What is the rate if I would like to use the internet on my phone abroad?

Internet access in a foreign country is normally provided by the Service Provider to its Subscribers in a data traffic-based billing system. The table below includes the gross fees of Internet use abroad:

You also have the option of using the Adat Világ Napijegy service The rates of Adat Világ Napijegy are as follows:

• The daily fee of Adat Világ Napijegy - America is gross HUF 1,645.27 (net HUF 1,566.92)
• The daily fee of Adat Világ Napijegy - Africa is gross HUF 1,645.27 (net HUF 1,566.92)
• The daily fee of Adat Világ Napijegy - Eastern Europe/Asia is gross HUF 2,472.05 (net HUF 2,354.33)

Preferential data roaming rates when using the Adat Világ Napijegy service: on the given calendar day, the first 100 MB is free of charge. During the validity period, the Service Provider bills the traffic that exceeds the preferential data volume in the designated network in gross HUF 49.83/MB (net HUF 47.46/MB) units.

If you make calls from Hungary to a foreign country, that is an international call.

The following countries can be called via international calls:

In case of calls to a foreign country, availability of the networks of different service providers depends on the current wholesale contracts.

The possibility of international calls is automatically and freely available to all subscribers.

Charges for international calls:

POS Terminal: An electronic top-up that is available at gas stations, larger stores, traffickers, and newsagents.

ATM: The ATM will give you a receipt for the successful transaction, and the phone number will receive an SMS notification containing the top-up amount, the new balance and the transaction number, as well as the validity period of the card.

In our Stores

How can I top up my pay as you go balance?

How can I top up my pay as you go balance?The most comfortable way to top up your balance is via our website with your credit card, here or via One mobile app.You need to enter your phone number, choose the top up amount, and on the online payment platform of OTP Bank provide the data of your credit card (number of the card, date of validity, card owner's name and the CVC code). If you accept the transaction, the amount will be deducted from your credit card and we top up your Vodafone pay as you go balance within 48 hours. In case of successful transaction, we will inform you via SMS.In addition, you can also make top up via most of the ATMs, or via POS terminals in fuel stations, post offices lotteries, etc.What can I do, if I made the top up to a wrong phone number?
There can be two type of situations:

• If both of the cards are yours
• If you made a top up to an unknown number

Please, in each case get in touch with us, call 1270. For Case 1 you need your personal security code, please prepare it in advance. For further information please contact our colleagues.

How can I check my actual pay as you go balance?

You can check your actual pay as you go balance in three ways:

1. In the One application
2. On our website, here. It will be free of charge.
3. With an SMS code – it will cost 25 HUF. In this case, please send the right code to number 171 in a message like below:-For your tariff plan, actual primary balance and credit expiry date (and MAX customers can get their tariff bonuses with this code): FEI -For your credit bonus balance: IEGYENLEG
4. Call 171 – it will cost 19 HUF.

Remember, if you need more information you can always reach us by calling 1270. For English speaking operator, please press 8. To find a store with English speaking staff, please check here.

How can I pay my mobile phone bill with the One application?

You can easily and quickly pay your mobile phone invoice on the One application. You can start the payment from the 'My Balance' section, where you can pay all your current bills at once with the red 'Pay' button or you can pay a selected invoice by clicking on 'Bill details' and then the 'Pay' button. Then choose your payment method and click on 'Next' to reach the Simple online payment system.

You can save your card details in the application, however, you aren't able to set repeated payments.

What will my first invoice contain?

As the monthly fee and the selected options are always charged in advance, in the 'Monthly fees' ('Havidíjak') section of the first invoice you will find:

• Total monthly fees for the next billing cycle in advance
• Fraction monthly fees for the period between the contract start and the first close of the billing cycle
• The usage and other charges that generated between the contract start and the close of the bill cycle

What kind of sections has my invoice?

The invoice contains five main sections: allowances and their consumptions ('Lebeszélhető tételek felhasználása'), monthly fees ('Havidíjak'), usage charges ('Forgalmi díjak'), other charges ('Egyéb díjak') and mobile payments ('Mobilvásárlások'). These can be found separately on the 'Fees invoiced' ('Kiszámlázott díjak') page.

How are monthly charges invoiced?

The monthly fee and the selected options are always charged in advance for the next billing cycle. Some options hava one time fee. Theese are charged for the day of the activation. However, as for call, text and data download/upload usage the bill refers to the actual cycle closed in the bill.

Where can I find the discounts, bonuses and credits in my invoice?

Normal discounts wich are part of the contract are shown in the monthly fee ('Havidíjak') and usage fee ('Forgalmi díjak') sections. Temporarly allowances shown in the allowances ('Lebeszélhető tételek felhasználása') section.

Credit notes due to bill complaint can be found on the legal page's balance information 'Egyenlegközlő információ' section.

Compensations can be found on the legal page's balance modifying ('Egyenlegmódosító tételek') section.

How can I check my overdue amount?

On the legal page of the bill you can find the 'Balances' ('Egyenlegközlő információk') section where all of the payments, and the prvious balance is shown. So you can check not only the actual billed amount but the actual balance as well.

However if you have any issue about your debit, you can call 1750 for free of charge from inland, where our colleagues can help you on weekdays between 08:30am and 19:30pm.

How can I pay my overdue amount?

You are advised to pay your overdue amount over an OTP ATM, on our Bill payment site, on the One application, or with cash in a One store. As these payments are automatically validated, you do not need to send any additional proof of the payment to us.
Moreover if you initiate the payment over an OTP ATM it counts as a purchase, so no extra costs are charged, the transaction is free with a suitable bank card. The invoice can be paid also in our dedicated stores with cash or by bank card, which is also free of charge.

You may transfer the amount as well to the bank account of Vodafone Hungary, which is at MHB Bank under 10300002-10006433-00034905. For transfers from abroad you need the following data: BANK ACCOUNT: 10300002-10006433-00034905; IBAN: HU51; BIC (SWIFT): MKKBHUHB If you choose this kind of payment, please fill the Notes section with your account ID this way: 'AZ: 12345678' For medium and large corporate clients with device and accessory accounts, please transfer to the following Vodafone Hungary account: CITI Bank under 10800007-64455185-00000000 In case of transfers from abroad: BANK ACCOUNT: 10800007 64455185 00000000; IBAN: HU05; BIC (SWIFT): CITIHUHX
If you choose this kind of payment, please fill the Notes section with your account ID this way:'AZ: 12345678'

What is the credit limit?

Each of our customers has a credit limit, which is a specified amount of money depending on the number of SIM cards (on your accountID) and the time elapsed since the conclusion of the contract. This credit limit has two part. One for the normal mobile usages (calls, SMSs, MMSs, premium and roaming usages, etc), and one for mobile payments (parking, mibile lotto, etc).

What is the mid-cycle bill?

If your turnover reaches 80% one of your credit limit (usage or mobile payment) in the current billing period, we inform you about this in an SMS. In that case you should pay attention to your traffic until the next billing day, because if you use up one of your credit limit totally, and reach 100%, we will create a mid-cycle bill with your actual traffic. You will be informed of this in another SMS. In this situation you may avoid increasing traffic until your billing day, or if you can make an overpayment, you can also avoid the mid-cycle bill. (The mid-cycle bill contains only traffic charges, which is independent from the monthly fee) It is important to know about the mid-cycle bill, that if you don't pay it until due date or your traffic increase continues (and you reach 20 % of the mid-cycle bill's amount), your outgoing calls will be barred. The amount of the mid-cycle bill will be deducted from the amount of your monthly invoice.

What is the e-Pack?

The e-Pack is:

• Electronic billing without wasting paper
• Discounted monthly fee
• Instant online payment without waiting time in a store

How can you pay your invoices if you have the e-Pack?

• On the website of One Hungary (After a registration here.)
• On our payment site
• With bank transfer
• By ATM
• Direct Debit from your bank account

What are the conditions of the e-Pack?

• Registration for the e-bill
• Electronic payment
• Pay the invoices before the due date

If any of the above does not happen on time during a month, your upcoming invoice will contain an "e-Pack penalty", which price depends on your tariff plan. Example: If you have e-Pack, but you pay your invoice in a One store either with credit card or cash, there will be a penalty in your next invoice – as these kinds of payments do not count as electronic payment.

Remember, if you need more information you can always reach us by calling 1270. For English speaking operator please press 8 or find a store here.

You can easily and quickly pay your mobile phone invoice on the One application. You can start the payment from the 'My Balance' section, where you can pay all your current bills at once with the red 'Pay' button or you can pay a selected invoice by clicking on 'Bill details' and then the 'Pay' button. Then choose your payment method and click on 'Next' to reach the Simple online payment system.

You can save your card details in the application, however, you aren't able to set repeated payments.

How can I pay my invoice (bill) online?

With the help of online bill payment, you can pay your invoices with your credit card on the Vodafone Hungary website here.
You need to enter your phone number and the amount of your invoice, and the site will redirect you to the payment platform of OTP Bank. You need to provide the data of your credit card (card number, expiry date, card owner name and the CVC/CVV code). If you accept the transaction, the amount will be deducted from your credit card and we will debit it on your Vodafone account. At the end of the process we will inform you about the status of the transaction via SMS.

How can I pay my invoice at an OTP ATM?

Payment at ATM:

• Insert your credit/debit card to the ATM, select first the "Bill payment" ("Számlabefizetés") option, and then the One option.
• Enter your phone number two times and the amount what you would like to pay.
• The amount will be deducted from your credit card and we will debit it on your account as payment.
• At the end of the process we will inform you about the status of the transaction via SMS.

Remember, if you need more information you can always reach us by calling 1270. For English speaking operator, please press 8. To find a store with English speaking staff, please check here.

How can I suspend my subscription and what is the rate of it?

You can ask it exclusively on number 1270. We can suspend your subscription for minimum 1, maximum 6 months. If your contract contains loyalty period your contract will be extended with the period of the suspension. When the 6 months long period runs out, we will activate your subscription automatically and continue with the billing. If you would like to activate it earlier, after the first month we can do it for you. During the suspension period we may charge 27% of your monthly fee. The suspension service itself is cost-free.

For further information about the service, please call 1270.

Remember, if you need more information you can always reach us by calling 1270. For English speaking operator, please press 8 or find a store here.

If your SIM card has also been lost or stolen with your phone, call number 1270 or number +36 1 288 1270 from another phone, as soon as possible.

Our colleagues can block your SIM card; therefore no one else will be able to use it. To create this block you just need to know your phone number and your security code.

To replace the lost/stolen SIM you can receive a new SIM card in all our shops. Also you have the opportunity to block the phone by IMEI number, therefore not only the SIM card, but also the phone itself will be unusable. This service is available in all our shops; you just need to fill out a request form. To make the blocking you only have to present a document which confirms that the phone is yours (for example: the invoice of the purchase, the contract or the warranty card).

How can I replace my SIM card?

You can receive a new SIM card in all our shops, which you can use with your current number. If you lose or damage the SIM card by yourself, the price of the replacement is 2500 HUF both for pay as you go and postpaid customers. Pay as you go customers need to pay the price onsite, while postpaid customers will be charged in the next monthly invoice. If the SIM card goes wrong, the charge of the change is 1 HUF.